Last updated: August 21, 2026. Everything we sell ships from our facility in Austin, Texas. This page explains where we ship, how long it takes, what it costs, and what happens if something goes wrong on the way to you.
Where we ship
We ship to all 50 U.S. states, including Alaska and Hawaii, as well as APO/FPO military addresses. At this time we do not ship internationally. We deliver to residential and business addresses; we cannot ship to P.O. boxes for larger items such as dispensers and filtration systems, so please give us a street address at checkout.
Processing time
Orders are packed by hand at our Austin facility. Most orders placed before 1:00 PM Central Time on a business day leave our warehouse the same or next business day. Orders placed on weekends or holidays begin processing the next business day. During sales events and around holidays, processing can take an extra day or two — we will always email you the moment your order ships.
Shipping methods, cost and transit time
We ship with USPS, UPS and FedEx and choose the carrier that reaches your address most reliably. Shipping is calculated at checkout based on the size and weight of your order and your destination.
- Standard shipping — typically 3 to 6 business days in transit after your order leaves our facility.
- Expedited shipping — typically 2 to 3 business days, available at checkout on most items.
- Free standard shipping on orders over $75, shipped to the contiguous United States.
Transit times are estimates provided by the carrier and are counted in business days after dispatch, not including the processing time above. Alaska, Hawaii and remote areas may take longer.
Tracking your order
As soon as your order ships you will receive an email with a tracking number and a link to follow your package. Please allow up to 24 hours for the first tracking scan to appear after you receive the email. If you created an account, you can also see tracking under your order history.
Fragile items
Glassware, carafes, ceramic and stoneware pieces are packed with extra care in molded or cushioned packaging designed to protect them in transit. If a fragile item still arrives damaged, we replace it quickly — see the section below.
Lost, delayed or damaged packages
If your tracking has not updated for more than five business days, or your package is marked delivered but you cannot find it, contact us at support@hydroonline.store and we will open an inquiry with the carrier on your behalf. If an item arrives damaged, email us within 7 days of delivery with a photo of the item and the packaging and we will send a replacement or issue a refund at no cost to you. Please keep the original packaging until the issue is resolved, as carriers sometimes ask to inspect it.
Incorrect address
Please double-check your shipping address at checkout. If a package is returned to us because the address was incorrect or undeliverable, we will contact you to arrange re-shipment; a re-shipping fee may apply. We are not able to refund shipping on packages returned for this reason.
Questions
Anything about shipping we did not cover here? Email support@hydroonline.store or see our Contact page. We are happy to help before or after you order.